Reach third parties before anyone else does.

Every minute after an accident, your exposure grows.

When a non-fault driver isn’t reached immediately, the outcome is predictable: another party gets there first. What should be a manageable cost becomes an inflated, disputed invoice. Multiply that across your book and the financial exposure is substantial.

The window to act is narrow. Mandalay closes it.

Automated, intelligent, compliant outreach. At the moment it matters most.

As soon as an accident is reported, Mandalay initiates contact with the third party across every relevant channel. The platform manages the conversation intelligently — qualifying interest, delivering court-compliant Copley messaging, and routing warm contacts to your handlers, or ours. No manual intervention required.

How it works

• Immediate multi-channel outreach: chatbot, SMS, RCS, WhatsApp, animated video
• AI chatbot manages initial conversation and qualifies interest
• Court-compliant Copley messaging — critical protection if the matter proceeds to litigation
• Delivery tracking, read receipts and behavioural data across every touchpoint
• Intelligent routing — handlers engage only with warm, receptive contacts
• SME-staffed call centre available for telephone outreach and support

Who it’s for

• Motor insurers handling third-party claims
• Claims directors seeking to reduce credit hire exposure
• Operations leads looking to improve capture rates without increasing headcount

The fastest route to third-party capture. Proven at scale.

Mandalay is not a messaging tool. It is a structured, automated capture system that operates compliantly, tracks every interaction, and consistently outperforms manual outreach.

Bridgetech works with 60+ blue-chip clients across the claims lifecycle — and Mandalay is at the front of it.

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