News & Insight
The latest from Bridgetech — product news, industry thinking, and award announcements.

The Real Problem in Insurance Is Data Quality
The insurance industry has never had more technology at its disposal. AI is being embedded into underwriting. Automation is transforming claims. Digital platforms are reshaping customer journeys. On the surface, the industry appears to be evolving rapidly. But beneath that progress sits a more fundamental issue. The real barrier to transformation isn’t technology, it’s data. The foundation everything depends on In insurance, every decision is driven by data. From pricing and underwriting to claims handling and risk assessment, outcomes are only as good as the information behind them. As one recent analysis puts it, “data is the backbone of every

Why Motor Vehicle Claims Costs Are Rising in the UK
Why Motor Vehicle Claims Costs Are Rising in the UK and How Insurers Are Responding Motor insurance premiums in the UK have fluctuated in recent years and behind some of those increases lies the escalating cost of settling motor claims. Claims inflation has significantly outpaced general economic inflation, creating sustained pressure on insurers and consumers alike. To understand why, we need to look at several converging factors that are reshaping the motor claims landscape. 1. Modern Vehicles Are More Complex and Far More Expensive to Repair Today’s vehicles incorporate advanced sensors, cameras, and ADAS technology. Even minor collisions can damage

Complaints in Regulated Industries
Why Handling Them Well Matters In regulated industries, complaints have evolved from routine operational matters into critical indicators of performance, trust, and customer wellbeing. For insurers and financial‑services firms, the way complaints are handled is now viewed as a direct reflection of organisational culture, governance maturity, and commitment to consumer protection. What was once a back‑office function has become a strategic pillar – shaping regulatory outcomes, influencing customer loyalty, and informing product improvements. Complaints, Trust, and Regulatory Accountability A complaint is more than an expression of dissatisfaction – it is a moment of truth between a firm and its customer.

Autonomous Vehicles and the Future of Car Insurance
The rise of autonomous vehicles (self-driving cars) is set to disrupt almost every section of the automotive and insurance industries, in the UK and globally. Insurers are already needing to adapt to the growth of electric vehicles, but the evolution of autonomous vehicles is set to become a more pressing concern. We are still in the early stages of adoption, but the technology is advancing fast, and the potential impact on car insurance is significant and growing every year. From shifting liability to altering how insurers assess risk, the future of motor insurance in an autonomous world is going to look