Credit hire claims handling at scale.
55 minutes saved per claim.

Credit hire claims are complex, time-consuming, and expensive if handled badly.

Every credit hire claim requires a handler to navigate case law, assess the invoice, consider jurisdiction, and construct a defensible response. Done manually, this takes significant time and introduces inconsistency. At volume, the cost — in handler time and indemnity spend — is material.

Nightingale automates the analytical work so your handlers focus on the decisions that require human judgement.

A rules engine that knows the law. And applies it consistently, every time.

Nightingale ingests claim data, runs it through a multi-jurisdictional rules engine informed by current case law, and generates a summary offer — defensible, documented, and ready for your handler to act upon. The analytical work that previously took up to half a day happens in seconds.

How it works

• Multi-jurisdictional rules engine covering the full credit hire defence landscape
• Automated assessment against current case law
• Summary offer generated per claim — defensible and documented
• Integrated with Arbitrate BHR data for complete evidential foundation
• Full audit trail on every decision
• Scales across high-volume claim portfolios without additional headcount

Who it’s for

• Claims teams managing high volumes of credit hire claims
• Insurers seeking consistent, defensible outcomes at scale
• Operations leads looking to reduce handler time on analytical tasks
• Legal teams requiring documented, court-ready offer rationale

Consistent logic. Defensible outcomes. At any volume.

Nightingale was built in partnership with DAC Beachcroft — one of the UK’s leading insurance law firms. The rules engine reflects how the law actually works, not how it’s approximated.

The result is a platform that produces defensible offers your claims team can stand behind, and that insurers can deploy at scale without compromising quality.

Recognised with a Silver award at the 2024 Insurance Times Awards alongside our DAC Beachcroft partnership.

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